IS SHIPPING FREE?
Shipping is free WORLDWIDE on most items. On some items, we have Free Shipping over $75
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
2 - 3 business days
Once your order is placed, processing begins. This takes approximately 2 - 3 business days -- not including weekends.
You will receive an email once your order is shipped.
7-21 business days for:
- South Africa
- Hong kong
All Other Countries not in the list above will require 10-20 business days for delivery.
PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.